Privacy Policy

Who we are

We are Energy Systems Catapult Limited, a company limited by guarantee, and registered in the UK under company number 08705784, whose main place of business is at 7th Floor, Cannon House, 18 Priory Queensway, Birmingham B4 6BS (“us”, “we”, “our”). We are committed to protecting and respecting the privacy of the visitors, users and guests of https://ites.org (the “Site”). 

This privacy notice (the “Privacy Notice”) applies to all personal information processing activities carried on by the us. 

This policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us (“data”), will be processed by us. By using our Site, you are accepting and consenting to the practices described in this policy. 

For the purposes of the Data Protection Act 2018 (the “Act”), we are the Data Controller. 

Information we may collect from you 

We may collect and process the following data about you: 

• Information you give us: you may give us information about you by filling in forms on our Site (for example: to sign up to our newsletter or download publications) or by corresponding with us by phone, e-mail or otherwise. This includes, but is not limited to, information you provide when you register to use our Site, subscribe to our service, and when you report a problem with our Site. The information you give us may include your name, organisation type, organisation name and e-mail address. 
• We do provide an alternative way to access publications and documents if you do not wish to complete our online download form. In this case please email communications@es.catapult.org.uk to request a copy of the documents and we will send a copy via email to you. 
• Information we collect about you: each of your visits to our Site may automatically collect the following information: 
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; 
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. 
• Information we receive from other sources: we may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them. 
  

Cookies

Our website uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our website and allows us to improve it. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy. 

Uses made of the information 

We use information held about you in the following ways: 

• Information you give to us. We will use this information: 
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; 
  • to provide you with information about other information, products and services we offer that are similar to those that you have already purchased or enquired about;
  • to notify you about changes to our service; 
  • to ensure that content from our Site is presented in the most effective manner for you and for your computer.
  • To respond to any email enquiries that you send to us.
• Information we collect about you. We will use this information: 
  • to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; 
  • to improve our Site to ensure that content is presented in the most effective manner for you and for your computer; 
  • to allow you to participate in interactive features of our service, when you choose to do so; 
  • as part of our efforts to keep our Site safe and secure; 
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; 
  • to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them
  • For email enquiries, we will only ever use this information to respond to your enquiry.
• Information we receive from other sources: we may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive) 

Security

We take appropriate measures to ensure that personal data is kept secure, including security measures to prevent personal data from being accidentally lost, or used in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data. We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. 

How long we keep your personal data 

We will hold your contact details (name, email address, information about your business and other contact details) for six months from the last point of contact, provided that there is no statutory requirement to retain it for longer. We are required to keep this information for this period of time, so we are able to measure and report upon our impact on your business and the wider business sector, which is a contractual requirement of Innovate UK. 

Where we store your personal data 

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). In this instance some of your data may be transferred to our local partner in India (Urban Morph).

We are committed to ensuring the privacy and security of your personal data when it is stored and transferred internationally. When your data is stored in India and transferred from the UK, we implement stringent security measures and adhere to all relevant data protection regulations. We utilise standard contractual clauses, secure encryption methods, and other legally recognised safeguards to ensure your data is protected during transit and storage. Our practices comply with the UK General Data Protection Regulation (UK-GDPR) and applicable Indian data protection laws, ensuring that your personal information remains secure, confidential, and used only for its intended purposes. Please be assured that we take all necessary steps to maintain the integrity and confidentiality of your data throughout this process.

Disclosure of your information 

We may share your personal information with any member of our group, including our subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:

• business partners, suppliers and sub-contractors for the performance of any contract we enter into with you; and 
• analytics and search engine providers that assist us in the improvement and optimisation of our Site. 

We may disclose your personal information to third parties: 

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. 
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use. 

Your rights

To be informed if your personal information is being used

You have the right to be informed if your personal data is being used. This policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us. 

To access to your personal information 

You have a right to get access to the personal information we hold about you. If you wish to do this, then please email us at dataprotectionoffice@es.catapult.org.uk or write to us at:

F.A.O Data Protection Officer
Energy Systems Catapult Limited 
Cannon House, 7th Floor 
18 Priory Queensway 
Birmingham 
B4 6BS

To correct personal information, we hold about you

You have a right to rectification of inaccurate personal information and to update incomplete personal information. If you believe that any of the information that we hold about you is inaccurate, please contact us. 

To have your personal information deleted 

You have a right to request that we delete your personal information. You may request that we delete your personal information if you believe that: 

• we no longer need to process your information for the purposes for which it was provided 
• we no longer need to process your information for the purposes for which it was provided, but you require the information to establish, exercise or defend legal claims; or
• we are not using your information in a lawful manner 

Request your personal information in a portable format

Where we have requested your permission to process your personal information or you have provided us with information for the purposes of entering into a contract with us, you have a right to receive the personal information you provided to us in a portable format. 

Object to the use of your personal information 

You have the right to object to the processing (use) of your personal data in some circumstances, unless we can demonstrate compelling and legitimate grounds for the processing, which may override your own interests or where we need to process your information to investigate and protect us or others from legal claims.

To prevent automated processing or ask us to explain decisions made by automatic processing 

When decisions are made about you without people being involved, this is called ‘automated individual decision-making and profiling’ or ‘automated processing’, for short. In many circumstances, you have a right to prevent automated processing.

Changes to our privacy policy 

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Contact 

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to dataprotectionoffice@es.catapult.org.uk.